PRIVACY POLICY

At Casino Train, we value the privacy of our customers and partners. We treat all personal information you provide to us as confidential. “We,” “us,” and “our” refer to Casino Train and its affiliates involved in the management and operation of our gaming services. Casino Train processes your personal information for the purposes outlined in this Privacy Policy and is the controller of customer personal information. Guest and member personal information will be shared with other entities within our group to provide services in accordance with this Privacy Policy.

Please read this Privacy Policy carefully, along with any country-specific portions applicable to you. It is designed to help you understand what information we collect, why we collect it, and how you can manage it.

This Privacy Policy supplements and updates any other policies or notices we may provide and does not override them.

2. HOW WE COLLECT YOUR INFORMATION

To operate effectively, we may collect information about you as guests, website visitors, or participants in our gaming activities where personal information is provided that can identify you.

Your personal information can come to us via various channels, including but not limited to:

Information provided directly by you during registration or account setup
Through your use of our gaming services – such as when you play games, make reservations for gaming events, or visit our train facilities
When you submit inquiries or feedback through our website or customer service
When you participate in promotions, tournaments, or surveys
Data collected while you use our website and mobile app
Information received from third parties or public sources

3. WHAT INFORMATION WE COLLECT AND WHY

Depending on our relationship with you and your location, we may collect, use, store, and transfer various kinds of personal information, including:

Identity details: such as your name, gender, age, date of birth, nationality, and identification document information (including passport or other official documentation)
Contact details: personal and work contact information (addresses, emails, and telephone numbers)
Payment information: such as bank account details, cardholder name, credit card number, billing address, and expiry date
Gaming history and preferences: including records of games played, wins and losses, tournament participation, and special requests
Profile information: includes online account details and password information
Technical information: including data from our security systems, such as surveillance and access controls
Usage data: includes information about how you interact with our website and mobile app (such as IP address, browser type, and browsing behavior)

4. HOW WE USE YOUR INFORMATION

We may collect, process, and use your personal information for the following purposes:

To provide our gaming services – such as completing your game reservations, sending you confirmations, and fulfilling your requests
To communicate and provide marketing materials – such as sending you updates on our gaming events, promotions, and special offers that may interest you
To improve our services – including performing market research and analytics to enhance the gaming experience and develop new offerings
To cooperate with third parties – such as payment processors, travel partners, or any parties involved in your gaming arrangements
To maintain safety and security – ensuring proper identification and verification during transactions, and implementing security measures in our facilities
To operate our website and mobile app – enabling functionalities and ensuring smooth operation
To comply with legal and regulatory requirements
To use it in other ways as required by law or with your consent